We bring together a deep experience-based understanding and knowledge of business processes, information management, current and emerging technologies.  Here are some examples of how we have applied this experience and knowledge.

Blueprint and Roadmap

Our client has various programs and initiatives in progress to deliver increased capability in the business.   The HR business area sought to identify areas of investment to deliver strategic outcomes over 5 years.


We helped them

  • Assess the current state of HR and current issues.

  • Identify strategic vision and opportunities.

  • Work with executive stakeholders and subject matter experts to define a future state and transition states that aligns with their strategic vision.

  • Prioritise requirements of the program and define a blueprint plus roadmap to deliver benefits in tranches.

  • Work with executive stakeholders to align with corporate initiatives.

  • Identify custodians and implement a continuous improvement to enable business improvement while maintaining a baseline of information.


Deliverables included:

  • HR Process Framework and high level business processes

  • HR Conceptual Information Model

  • Conceptual Solution Architecture

  • Current and Future State Analysis

  • Blueprint and Roadmap

  • Continuous Improvement and Change Management methodologies



SDLC/EA and PM Methodolgy Alignment

Our client had several projects running as part of a wider program of work. Each project had their own scope and approach however opportunities for reducing effort were being missed and a significant amount of work was being duplicated.


The projects included an integration platform, an enterprise services bus and business process management software.  


The project needed to align project activities and products across disciplines (process, information and technology and solutions) and down through conceptual, logical and physical levels of the enterprise architecture.


The project sought to leverage methodologies underpinning BPM, Agile and Enterprise Architecture in a way that enables business roles within and across projects to work together collaboratively.


How we helped.  Together we:

  • Established method to link between Agile, BPM and Enterprise Architecture

  • Established a method to link between Conceptual, Logical and Physical layers of Process, Information, Solutions And Technology.

  • Defined key products and the relationship between products.

  • Coached and mentored project staff to develop a process framework, model business processes, model use cases, define system requirements, define service matrix.

  • Identify artefacts available and plan to populate products from existing information.


Deliverables included:

  • Customer Relationship Management Process Framework and high level business processes

  • Governance methodology

  • Product Map, Traceability Matrix, Product Descriptions

  • Business Issues Register

  • Business Rules Register

  • System Requirements Register

  • Service Matrix

Master Data Management

Our client sought a strategic and tactical solution to the information management needs.


They already had an Enterprise Infomation Platform however were missing the governance to enable the business to take advantage of the information and share information.  The major issues were:

  • Limited ability to share information and easily create data exchange between systems.

  • Duplicate effort of IT projects defining information exchange (interfacing) requirements as there is no common language describing business information.

  • Inability to effectively track current exchange agreements and interfaces

  • Increased risk or incorrect information being consumed by business as no auditability of information sources and aggregation methods.

  • Inability to easily obtain accurate information from a single source

  • Inability to have a single view of an information asset


What we delivered:

  • Governance framework

  • An Information Management Portal for managing artefacts

  • A Conceptual Information Model

  • An Information Glossary and Data Dictionary

Information Management Strategy 

Our client required an information management strategy to support operations.  This then needed to be further expanded to define, establish and manage program to deliver improved information management through increased  process maturity and increased ICT capability. 


The program was structured as three streams: continuous improvement (processes and information), communication and organisational change management and Information Technology.


We helped by:

  • Analysing the current state of processes, information structures and technology.

  • Defining a future state and an information management strategy.

  • Creating a blueprint to provide roadmap to business outcomes including program vision, objectives and outcomes.

  • Defining the program structure including tranches and streams of work and define program and project deliverables

  • Planned tranche activities (projects and streams). 

  • Defining program processes: risk and issues management, benefit realisation, communication management, stakeholder management

  • Defining business architecture and information architecture and supporting governance processes to manage on-going process and information improvement.

  • Establishing a team of process/information custodians to populate the information, processes, and technology layers. 

  • Implement a light organisational change management methodology to manage change.

  • Define Project Initiation Documents for three core projects.


The results enabled the client to manage their ICT investment, track benefits and manage ongoing business improvement.  The capability for continuous improvement of business processes, information and ICTwas embedded in the business.